Terms And Conditions
Course Information
This document contains general information regarding our services.
Course specific information is located at https://allenstraining.com.au for each specific course. Alternatively you can request course information by email to info@significantrisk.com.au
Course specific information will provide you an indication of what is in the course and the assessments required, as well as vocational outcomes.
Unique Student Identifier
The USI (unique student identifier) is an Australian Government initiative for all students from 1st January 2015.
Your USI account contains all of your nationally recognised training records and results completed from 1st January 2015 onward.
Every student is required to provide a verified USI at the time of enrolment.
Significant Risk Solutions must receive this before we can submit your assessment results to Allen's Training Pty Ltd.
Allen's Training Pty Ltd is the registered training organisation that issue's the applicable statements of attainment for your training. They can only process your assessment results once you have supplied your USI details.
If you have never held a USI before then getting one is relatively easy, simply visit https://www.usi.gov.au for more information.
If you have done training since 2015, you will probably have a USI already. To retrieve your USI visit https://www.usi.gov.au/faqs/find-your-usi
Enrolment
Enrolment and admission into some of the courses delivered and assessed by Significant Risk Solutions on behalf of Allens Training Pty Ltd are subject to meeting certain prerequisite conditions.
Specific details of the prerequisites pertaining to these training courses are contained in individual course documentation and are made available prior to enrolment.
Course information is also available at https://allenstraining.com.au, or you can request this information be email to info@significantrisk.com.au
In the case that a potential student does not meet the prerequisite conditions, we will endeavour to assist you in understanding your options regarding meeting the standards.
Any questions regarding prerequisites can be addressed by telephoning the Allen's Training Contact Centre on 1300 559 064 or by contacting Significant Risk Solutions on 0455777780
Upon successful enrolment, students will be provided with login details to access their individual Training Desk Portal.
Training Desk will provide the student with access to their training records (previous courses completed, Statement of Attainment) which can be downloaded at any time.
Course Delivery
Significant Risk Solutions delivers training and assessment on behalf of Allens Training Pty Ltd by way of a Third-Party agreement.
This agreement is registered with ASQA and permits Significant Risk Solutions to deliver training on behalf of Allens Training Pty Ltd.
Employees of Significant Risk Solutions delivering training and assessment under this agreement are also approved and reviewed by Allens Training Pty Ltd to ensure quality standards are maintained.
Course fees may be paid direct to Significant Risk Solutions, with no further enrolment fees required to be paid to Allens Training Pty Ltd in this case.
Course Fees
Each qualification, unit of competency or course offered by Allens Training Pty Ltd and delivered by Significant Risk Solutions on their behalf has a specific course fee. The course fee is the maximum fee that may be charged to the an individual student for their selected course.
Course fees are set at competitive rates and will be advised prior to the enrolment in a course. These fees may vary from course to course.
Fees and charges are available on request by telephoning Significant Risk Solutions on 0455777780 or by email to info@significantrisk.com.au
All fees will be paid according to the fee structure provided prior to enrolment.
It is our policy that the course fee will be all-inclusive. Students will not be 'surprised' by unexpected requirements, fees or expenses.
Course fee inclusions:
- All tuition;
- Support and coaching;
- Any associated student workbooks, handouts or manuals;
- Classrooms and facilities;
- Access to any specialised equipment necessary in the training.
Where additional resources normally associated with a program of study are required (e.g. reference material, research documents, own computer) the student will be clearly advised of what is required in the pre-course materials or enrolment confirmation for the program.
There are no additional fees associated with your training, except for cancellation fees or replacement of resources.
Students who require replacement of issued learner’s resources or workbooks will be liable for additional charges to cover the cost.
Note: Corporate or business bookings requiring tailored services may be subject to additional fees and charges. These will be outlined prior to enrolment via a quotation or proposal for the consideration and acceptance by an authorised person from the organisation.
Payments
Individual bookings:
Course fees are due and payable at the time of enrolment unless otherwise negotiated with Significant Risk Solutions.
No Statement of Attainment or Qualification will be issued until full and final payment has been received.
Corporate bookings:
Course fees are due and payable as per the payment terms contained in the provided quote or proposal. If the quote or proposal is accepted then Significant Risk Solutions will consider this as agreement to its stated payment terms.
If no payment terms have been provided in the quote or proposal then payment is required at the time of enrolment.
No Statement of Attainment or Qualification will be issued for any participants until full and final payment has been received.
Student Fee Guarantee
Allens Training Pty Ltd holds a term deposit for protection of student course fees that are paid in advance for a training course.
The intent of this is to ensure that mechanisms are in place to protect the student’s investment and provide access to funds or a comparable course acceptable to the student at no additional cost, in the event that the RTO (Allens Training Pty Ltd) ceases to operate or is unable to provide the services outlined in the contract with the student.
Refund Policy and Cancellation
When an applicant accepts a place on a course delivered by Significant Risk Solutions on behalf of Allens Training Pty Ltd and pays the fees, it means a binding contract is created between the student and Allens Training Pty Ltd
Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to Allens Training Pty Ltd.
In the case of cancellation/withdrawal, the following cancellation fees will apply:
- Students who give notice to cancel their enrolment more than 10 days prior to the commencement will be entitled to a full refund of fees paid.
- Students who give notice to cancel their enrolment fees less than 10 days prior to the commencement of a program will be entitled to a 75% refund of fees paid. The amount retained (25%) by Allens Training Pty Ltd is required to cover the cost of staff and resources which will have already been committed based on the student’s initial intention to undertake the training. Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is one available.
- Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. Enrolment into a course via distance delivery will be deemed to have commenced when the learner resources have been dispatched.
There is no charge for a student to transfer to another course with Allens Training Pty Ltd. If Allens Training Pty Ltd cancels a course, then a full refund will be made available to whoever paid that course fee.
Please note that administration fees may still apply for the processing of refunds.
Discretion may be exercised by the CEO in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. CEO may also authorise a refund of tuition fees if the circumstances require it.
Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form which can be downloaded from our website under the student section.
Note: If for any reason Allen’s Training is unable to fulfil its service agreement with a student, Allen’s Training must refund the student’s proportion of fees paid for services not delivered or make alternative arrangements.
Guarantee of Training
Allens Training Pty Ltd reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. Should this occur a full refund and/or an opportunity to reschedule (without penalty) will be offered.
Allens Training Pty Ltd reserves the right to change course fees, dates, content, trainers or method of presentation at its discretion.
Allens Training Pty Ltd undertakes that in the event they are unable for any reason to deliver training that has been paid for in full, they will refund the course fees or make alternative arrangements.
Full Details of the Students Rights and Responsibilities can be found at the website below: